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Lesson 1 - Improve your inventory control.

     Sharing a round of golf with friends, fishing with your kids, reading a book on the beach, or simply going for a stroll in the park…OR spending that same time in a hot and muggy, dusty, dirty back room or service truck… trying to find out where a product is you know you just saw last week…and all the while wondering where all your cash has gone lately…and why your tech’s are spending their days driving around town tracking down parts and then yacking it up at the local supply house…and if you had enough time you’d get your inventory in order…all the while knowing that the reason you don’t have time to get your inventory in order is precisely why you don’t have the time!

     Knowing you need to do something and knowing WHAT to do are two different things and my goal in this relatively short amount of time is to provide you with just some of the basics of WHAT you can do to improve your inventory control without spending very much money, if any at all.

     Now all of us take action for different reasons and it’s usually a realization that if you keep doing the same things as before you can continue to reap the same consequences.

     Why are you in business? There are two reasons, the money or the glory. Our company has seen many changes over the last 60 plus years. It used to be very common for management to never seem quite satisfied unless there was a lot of activity in the office or warehouse of our family-owned assembly and plumbing distributorship: people screaming into phones, running out to the warehouse, walking on the proverbial eggshells…Back one day in 1989, I watched as one of our managers laid into one of our order fillers because she didn’t “look” busy. I saw many times where people would pick up a pen or product, furrow their eyebrows and “look” busy. The general atmosphere at work then was “When in doubt, run in circles and scream and shout”. Often times activity was confused with productivity. Managers received a lot of satisfaction solving continual crisis (often created by bad inventory control) in Superman-like fashion and going home dead tired after a long day at work. We were in business for the glory!

     It was on June 1st 1993, on my first day of ownership that I announced to everyone in our first ever company-wide meeting (we have been meeting weekly ever since) that we deserved the cleanest, most organized and efficient assembly and distribution warehouse in which to spend a large part of our working lives. My responsibility was to either provide that to them or help them find another company that did.

     It was the quality of our people that has driven me to provide that environment and I am hopeful that if you aren’t building that for your employees and community now that you hear that call to start today.

     Whether you’re an HVAC, plumbing or electrical service company, you need products to help you do the job. Achieving effective inventory management is one of the pieces of the puzzle that will allow you the freedom you need to achieve your lifelong goals. It’s a means to an end. The ability to turn cash into inventory, as we’ve all learned, is easy. The challenge is turning that inventory back into cash and that is what I’d like to hopefully get you thinking about. Better yet, by acting on turning your inventory into cash, you can find yourself on that beach, in that park or on that lake or golf course as a result of the small time you’re now committing to learn about some keys to achieving a controlled and balanced inventory.