When items have been purchased it should be assumed that they are “in demand” products that most likely will be needed again very soon. Having boxes sitting on the floor after the product has hit your door is practically insuring that time will be wasted locating those products or worse yet having the tech drive around town when the item is sitting on your floor already purchased!
Material lying around tends to break more often than stock that is put away properly. Products not placed immediately in their protected bins tend to get kicked or stepped on creating even bigger issues than being out of stock because it’s even more money out of your pocket.
Isn’t it uncanny how products that are ordered and shown to be shipped to your location sometimes mysteriously become lost in transit only to become found again later on in the year in some other bin location?
I don’t mean to beat a dead horse here but…Please…Put the product away the same day it hits your door!
Same goes for defective material. This is money out of your pocket and every day you put off returning defective product for credit is not only costing you money but the likelihood of that product being thrown away or lost increases.
The customer service level measures how often you have the items you’ve committed to stock when your customers want them. Keep in mind that every time you don’t have what your customers want you either have to go get them or your customer starts to seek out your competitor.
